Privacy and Security

Ordering CONTRACTORS DEBT RECOVERY products Online is designed to be as simple as possible, while allowing maximum security and privacy for all your details.

Encryption

Crucially, unencrypted credit card details will not be stored, and will be sent only in encrypted form. The encryption technologies we use are SSL and PGP.
For more information about these technologies see, http://www.pgp.com for information about PGP andhttp://info.ssl.com for more information about SSL.

Your Choice

If you do not wish to place your order on the internet, we offer you the option of faxing or mailing in your order.

Collecting Anonymous Information

We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.

We may share non-personal, aggregated information with other CONTRACTORS DEBT RECOVERY Divisions, our partners or product distributors for research purposes. We will never identify or disclose individual customers or visitors information or purchases but may disclose how many customers bought a specific item or used a specific service such as am email list.

Collecting Personal Information

We collect personal information submitted by you to manage and deliver your order. We do not disclose personal information for any other purpose.

Use of Personal Information

We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (ie a courier) as selected by you when you place your order. We also retain your order details in a secure offline system that is NOT connected to the internet. This is so we have a record of your order should you wish to return or exchange an item at a later date.

We do not publish personal information for any other reason without your consent.

Under no circumstances will CONTRACTORS DEBT RECOVERY Online sell or receive payment for licensing or disclosing your personal information.

Offline

If you do not wish to place your order on the internet, we offer you the option of faxing or mailing your order. Please follow the instructions when placing your order.

Cookies

For added convenience, we have employed a “cookie” system for our website. A “cookie” is a small file placed on a customer’s machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of customer details between visits to our site. The information stored by the cookie includes the data that is provided during online registration. This information is only accessible online when a customer enters their username and password. Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers.
Credit card information is never stored in the cookie.

Email Addresses

We will store your email address if you send us a query, place an order or subscribe to an email list.

Email Subscription Lists

We currently maintain email contact lists of our clients, online shop customers, and anyone who has signed up for information from our websites. This service is provided to you to communicate product and industry information, special events and offers of interest to you .Our email lists are an ‘opt-in’ system. You may unsubscribe at any stage by visiting the following page

Spam

We will never knowingly send you electronic messages without your consent. For more information on the ‘Spam Act 2003’ please visit the Australian Government’s website:
http://www.dbcde.gov.au/policy_and_legislation/spam

Credit Card

Unencrypted credit card information is NOT stored on our internet servers. When you place an order our website encrypts and passes all order information to our back-office system. This system is not connected directly to the internet.

Firewall

Our order processing system is protected by the CONTRACTORS DEBT RECOVERY network firewall. A firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorised systems and users.

Third Parties

The CONTRACTORS DEBT RECOVERY Shop never sells personal or anonymous information to third parties. Our business arrangements with third party service providers provide for complete confidentiality and adhere to the CONTRACTORS DEBT RECOVERY’s Privacy Policy.

Australian Law

We comply with the Trade Practices Act 1974, state based Fair Trading Acts and Sale of Goods Acts, the Consumer Credit Code, the Electronic Transactions Act 1999 the Information Privacy Principles set out in the Commonwealth Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000 (Cth).

Dispute resolution services are available in each Australian State and Territory.

Feedback and Complaints Handling Procedure

The CONTRACTORS DEBT RECOVERY welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.

Privacy Links

• Australian Privacy Commissioner
• Federal Consumer Affairs Division Department of Treasury – eCommerce

Marketstorm Australia Pty Ltd trading as ‘Contractors Debt Recovery’
ABN 63 100 589 946

Peace of Mind

We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfill your order and to advise of the status of the order.

The CONTRACTORS DEBT RECOVERY complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988.